Get updates as soon as they’re available. Keep your device up-to-date - Make sure your device has the latest operating system (OS).Read the terms and conditions that come with an app. Look for reviews that mention problems, like a virus. Make sure a download is safe before you choose to get it. Use it to scan for viruses and follow its advice. Install an antivirus on your device or ask a phone shop to do it for you. This virus can cause serious harm to a device that’s very hard to fix. But it might not install or work after it’s downloaded. It could be any kind of app, such as one for a QR code.Ī fake app may look genuine. Use random words and numbers.Īnyone with an Android device who uses Google Play.įraudsters are putting apps with hidden viruses on Google Play. Never use your personal details to create a password. Use strong passwords - Choose a new, strong password for every account or site you use. And only connect with people you know.ĭon’t be too quick to click - Fraudsters can use links within a message to send you to a fake site or to put a virus on your device. Share with care - Keep your personal and banking details off social media. Use a number you trust, not one from a message. If it claims to be from a loved one, talk to them in person. Top tips to avoid social media scamĭouble-check messages - Never reply to a message that asks for money or banking details. Never share them with anyone else.Ĭontact us right away if you’ve shared your details. Keep your Internet Banking details private. Report it to the social media service where it appears. If you see a social media post like this, don’t reply.

If a refund is made, the fraudster will then try to steal it through the app or by asking you to make a new payment. To get a refund, the fraudster uses the Mobile Banking app to dispute a genuine transaction. They’ll use these details to set up a new mobile device on your account. If you reply, the fraudster will ask for your Internet Banking details.

How does it work?įraudsters post adverts on social media saying they can get you a refund for recent card transactions. Anyone who uses social media and has an online bank account.

Protect against whatsapp scams